common problem


Q: Can I go to the store to buy or pick up the goods?
Answer: Welcome to shop at the shop during business hours << Address >>After the order is placed, the order status changes to "Awaiting Pickup", indicating that you can pick up at the store

Q: What payment methods are accepted?
Answer: (Order online) Credit card / Paypal / Bank deposit(BOC/HSBC) / PayMe / FPS / Octopus / Alipay
(In-store purchase) Cash / PayMe / Octopus / Alipay / WeChat Pay / Tap & Go / Credit Card


Q: When will the products ordered today be shipped?
A: Delivery will be arranged in about 1-3 working days. If there is a shortage, it will be notified separately. Generally, it will not be shipped on Thursday and Sunday.If using courier service, the waybill number will be provided in the order


Q: How to deliver? How many packages are delivered after shopping?
Answer: SF Express can be arranged (shipping costs only $30), free delivery for purchases over $ 499


Q: How to check / modify orders?
A: Please contact our customer service staff with whatsapp or send a message


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Shopping-Terms and Conditions


1. Before purchasing a product, please read the product introduction to understand the characteristics of the product
 2. The product may cause color difference due to different resolutions of the computer screen, but the photo has been taken as close to the original color as possible (all in kind)
3. Please be considerate to reply / prepare goods / delivery takes time
4. Except for errors in our store (missing or missing), all products will not be refunded after shipment, please forgive us for any inconvenience
5. Customers need to bear the risk of mailing, it is recommended to choose to pick up the goods / courier service


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Activities-Terms and Conditions


1. Change in number of participants:
Decrease in number of people: the fees paid are not refundable. Group charters, if less than one week's notice, will be charged according to the original number of participants
Increase in number of people: need to be notified before the start of the event

2. What you need to know to cancel the event:
If you want to cancel the event, please inform as soon as possible, the paid fees will not be refunded
If the event is forced to cancel due to bad weather, society, epidemic and other factors, we can provide free rescheduling / extension


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Personal Information Collection Statement


When you register or provide personal data, the data will be transmitted in an encrypted manner to ensure that the data is protected;
The information is also limited to the members of the company's board of directors and staff to access and use.
Unless permitted by law or used for the above purposes, the company will not disclose your personal data to any third party without your prior consent.

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After placing an order, it means that you understand and agree to all terms of service


(If there is any conflict or inconsistency in the English version, the traditional Chinese version shall prevail)

In case of any dispute, Lov Lov Coffee reserves the right of final decision